Payment Plan Assistant

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Document

Raise a Complaint

About You

Complaint Details

What Happened?

Are you the customer?

First Name (s)

Last Name

Marston Case Reference

Your Information

Your Name

Marston Case Reference

Your Email Address

Complainant Information

Complainant Name

Complainant Email Address

Who is making the complaint?

Contact Information

Preferred Telephone Number

Address Line 1

Address Line 2 (Optional)

City

PostCode

How would you prefer us to contact you?

Would you like a call back?(please allow 72 hrs)

What date/time would you like a call back?

Complaint Context

Do you have any accessibility or communication needs? If yes, please detail below. (Optional)

Select the area your complaint relates to

Select the type or category of complaint

Please specify the type or category of complaint Please specify the type or category of complaint

When did it happen?

Name of the person you spoke to? (Optional)

What went wrong and why?

If you are submitting a complaint on behalf of a customer, you must upload a signed Letter of Authority confirming permission.

How would you like us to put it right?

Please upload supporting documents that supports your concerns or confirms what you have told us. (Optional)

upload_file

Click to upload or drag & drop

PDF, PNG, JPG, JPEG, HEIC, HEIF, DOC, DOCX (Max 5 files, total ≤ 15MB)

By ticking 'Yes' I confirm that I understand Marston will use the personal data provided on this form solely for the purpose of properly handling my complaint and fulfilling their legal and statutory obligations. I also understand that Marston will retain this data for as long as necessary to meet these purposes, after which it will be securely deleted. Please check this box if you want to proceed

Document

Vulnerability Form

About You

Vulnerability Details

First Name (s)

Last Name

Marston Case Reference

Contact Information

Preferred Telephone Number

Address Line 1

Address Line 2 (Optional)

City

Postcode

How would you prefer us to contact you?

Would you like a call back? (Please allow 72 hrs)

What date/time would you like a call back from Welfare?

Email Address

Validate Email Address

Vulnerability Context

Do you have any accessibility or communication needs?

Please Detail Below

Is a debt advice or support organisation helping you?

Please Detail Below

Please tell us about any medical or personal circumstances that mean you or your household require extra help.

Please upload photocopies of the medical documents/benefit information that confirms what you have told us. (Optional)

upload_file

Click to upload or drag & drop

PDF, PNG, JPG, JPEG, HEIC, HEIF, DOC, DOCX (Max 5 files, total ≤ 15MB)

Based on my current situation, I can afford to pay:

Frequency

Document

Contact Form

Personal Information

What Happened?

Enforcement Agent Reference Number

Your Full Name

Your Email Address

Confirm Email Address

Your Contact Number (Optional)

Confirm Contact Number

Reason for contact

When did you move into the property?

Do you have a forwarding address for the named person on our letter?

Forwarding Address

Postcode

Please upload proof of residency

Allowed file formats: .jpg, .jpeg, .png, .pdf

These must be dated within the current year for tenancy and last 6 months for utility bills.

Comments (Optional)

Please upload the copy of order

Allowed file formats: .jpg, .jpeg, .png, .pdf

Please ensure your attached proof includes the following details: Date of the order, reference number and details of the cases included in the order.

Comments (Optional)

Please upload a copy of death certificate

Allowed file formats: .jpg, .jpeg, .png, .pdf

Comments (Optional)

Dispute Form

Personal Information

What Happened?

Enforcement Agent reference number

Your Full Name

Your Email Address

Confirm Email Address

Your Address

Your Contact Number (optional)

Confirm Contact Number

Reason for Dispute

Setup a payment Plan

Select Case

Initial Payment

Payment Frequency

Choose Payment Day

assignment Setup a payment plan

Case Reference Number

Initial Payment

Payment Frequency

Choose Payment Day

Here are the details of your payment plan:

Case Reference

Case Number:

Payment Summary

Initial Payment:
Total Outstanding Balance:
New Balance:
Number of Instalments:

Schedule

Initial Payment Date:
Next Payment Date:
Payment Day:
Payment Frequency:

Ready to proceed with this plan? Once confirmed, you'll go to the payment screen to pay £0.00 and start your plan.

Document

Personal Information

Full Name

Enforcement Agent Reference Number

Address Line 1

Address Line 2 (Optional)

Address Line 3 (Optional)

Address Line 4 (Optional)

Postcode

Preferred Phone Number